Jay Matthew Computers

I am an IT Support Technician with 20+ years of experience, offering professional IT support and laptop/PC repairs in homes & offices around Hertfordshire. I am based in Welwyn Garden City and cover the surrounding areas, including Hatfield, Hertford, Potters Bar, Stevenage, Letchworth & Hitchin.

Computer Repairs in Welwyn Garden City, Hatfield, Potters Bar, Stevenage, Hitchin & Hertford by Jay Matthew Computers
Computer Repairs in Welwyn Garden City, Hatfield, Potters Bar, Stevenage, Hitchin & Hertford by Jay Matthew Computers

I Efficiently Solve Technical Problems

I founded Jay Matthew Computers in 2018 due to a lack of high quality local computer repair businesses, with the aim of providing a valued local service. Many modern businesses, notably larger ones, tend not to prioritise the customer experience, and my goal was to create a business that was notably different by offering a great customer-focused service that operates with integrity and is highly efficient. 

My Mission

I strive to offer the most reliable and efficient computer repair and IT support service in Hertfordshire, without compromising on quality or price. Through my work I demonstrate technical skill, integrity, and customer care excellence, with the goal of leaving my customers satisfied that the job has been completed efficiently and to a high standard. Local businesses thrive on word of mouth recommendations, and so consistently providing an excellent service is integral to achieving this goal.

Core Values

What Makes Me Different From The Rest?

My core values are ingrained and part of my DNA. I always strive for excellence in my work and I will always go the extra mile to provide a great customer experience.

Computer Repairs in Welwyn Garden City, Hatfield, Potters Bar, Stevenage, Hitchin & Hertford by Jay Matthew Computers
Excellent
Based on 73 reviews
Shaun O'Reilly
Shaun O'Reilly
24/04/2024
Trustindex verifies that the original source of the review is Google.
Jay phoned to say he would be 15 minutes late due to traffic. Then arrived as per new schedule. He then worked systematically through the various "niggles" my computer had explaining what he was doing every time. Just what you want.
StickNik
StickNik
16/01/2024
Trustindex verifies that the original source of the review is Google.
Good service. Gave details of progress and steps taken, and fair with pricing dependent on results.
Alan Forsyth
Alan Forsyth
04/01/2024
Trustindex verifies that the original source of the review is Google.
Jay found the root of my email and connection problems that had been causing problems for a long time. He was also able to help me with other tablet, mobile and printer related problems. Reliable and I do not hesitate to recommend Jay to other people who need computer help to get up and running again Update: Jay has been assisting me on a regular basis over the last 5 years +. He has tremendous knowledge on a wide range of subjects, very skillful at problem solving, empathizing with people like myself who have relatively low levels of computer skill, extremely apt and able to get key information very quickly. Above all very reliable and an excellent ally to help me get on in life with technology and other matters. Highly recommended.
Joe Collins
Joe Collins
03/01/2024
Trustindex verifies that the original source of the review is Google.
Jay provided a great service, the original screen was not in stock and he still persisted to find the correct one so that the laptop screen could be replaced with a touch screen one. He was also very easy to contact during the process and always kept me updated with timings- would definitely recommend.
Nigel Farren
Nigel Farren
30/12/2023
Trustindex verifies that the original source of the review is Google.
Jay provided a quick and friendly solution at home to the problem with my PC. He also provided some excellent advice on other matters and will certainly contact him again if I need more help in the future. 100% recommended.
Stefano G
Stefano G
19/12/2023
Trustindex verifies that the original source of the review is Google.
Jay was happy to look at my laptop at short notice and quickly sorted out the reason it wasn't turning on. It was fixed at a reasonable price and I am very happy with the service. I would definitely recommend Jay.
Spencer White
Spencer White
17/12/2023
Trustindex verifies that the original source of the review is Google.
Excellent friendly service. Communicated promptly. Would use again. Highly recommended.
MARTIN WESSON
MARTIN WESSON
21/11/2023
Trustindex verifies that the original source of the review is Google.
I had an oldish desktop that refused to power up. Jay collected it the very same day I contacted him. Gave a rough idea of cost, then confirmed once he’d delved inside. The machine was promptly returned in perfect working order, with Windows updated etc. Absolutely delighted. Like owning a brand new machine all over again. Very friendly professional service.Would recommend to anyone.
Ted Fennell
Ted Fennell
02/11/2023
Trustindex verifies that the original source of the review is Google.
I wholeheartedly recommend Jay Matthews Computers. Jay's personable and his level of IT expertise is outstanding. Over the past three years he's efficiently resolved both hardware and software problems with my computer systems.
Computer Lessons for Seniors & Beginners in Welwyn Garden City, Hatfield, Potters Bar, Stevenage, Hitchin & Hertford by Jay Matthew Computers

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