Jay Matthew Computers
I am an IT Support Technician with 20+ years of experience, offering professional IT support and laptop/PC repairs in homes & offices around Hertfordshire. I am based in Welwyn Garden City and cover the surrounding areas, including Hatfield, Hertford, Potters Bar, Stevenage, Letchworth & Hitchin.


I Efficiently Solve Technical Problems
I founded Jay Matthew Computers in 2018 due to a lack of high quality local computer repair businesses, with the aim of providing a valued local service. Many modern businesses, notably larger ones, tend not to prioritise the customer experience, and my goal was to create a business that was notably different by offering a great customer-focused service that operates with integrity and is highly efficient.
My Mission
I strive to offer the most reliable and efficient computer repair and IT support service in Hertfordshire, without compromising on quality or price. Through my work I demonstrate technical skill, integrity, and customer care excellence, with the goal of leaving my customers satisfied that the job has been completed efficiently and to a high standard. Local businesses thrive on word of mouth recommendations, and so consistently providing an excellent service is integral to achieving this goal.
Core Values
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Integrity
Jay Matthew Computers is a business that can be trusted. I always keep my promises, and I always do what I say I will do. -
Customer Service Excellence
I am committed to providing my customers with the best possible service. I am responsive, helpful, and go above and beyond to make sure that my customers are satisfied. -
Efficiency
I carry out my work with excellence in mind, and always look for ways to improve my efficiency. I am organised, streamlined, and always aim to get things done quickly and accurately.
What Makes Me Different From The Rest?
My core values are ingrained and part of my DNA. I always strive for excellence in my work and I will always go the extra mile to provide a great customer experience.
- Highly qualified IT Support Technician
- Honest Pricing
- High Quality Repairs
- Responsive & Efficient Service
- Exceptional Customer Care
- Convenience: Drop-off or On-site Service

EXCELLENT Based on 80 reviews WGCBC- Membership2024-08-28Trustindex verifies that the original source of the review is Google. The second time I have needed to use Jay. He arrived next morning, bang on time and had my computer diagnosed and re-connected to the internet inside ten minutes. He also solved a power problem on our old tablet. Excellent and pleasant service with a very reasonable price. estelle mcgirl2024-08-27Trustindex verifies that the original source of the review is Google. Jay was brilliant when I had issues with my computer,mostly it was slow & sluggish internet connection but also a few other things..My knowledge base is quite limited so I needed the support. He came to the house which made it straight forward. The good news is that it is all working fine now & I wouldn’t have managed it myself so I am grateful. Jay was professional & trustworthy & was upfront about costs . I would definitely recommend him. Sharon Palmer2024-08-26Trustindex verifies that the original source of the review is Google. Jay was fantastic when I required an honest opinion on if to repair or replace my chromebook. He answered my query quickly and replied with an honest opinion. I will absolutely use his IT services again in the future, many thanks Jay! Francine Ross2024-08-23Trustindex verifies that the original source of the review is Google. Jay is very knowledgeable and helpful. I would recommend his services. Jason Beattie2024-07-24Trustindex verifies that the original source of the review is Google. Quick understanding helpful explained everything very easily thank you your a legend Shaun McSweeney2024-07-12Trustindex verifies that the original source of the review is Google. Super friendly, super knowledgeable and super fast! Jay repaired my PC very quickly and at a very good price. Highly recommended. It’s Darcey2024-05-31Trustindex verifies that the original source of the review is Google. Well what can I say about a very kind and extremely caring person who wants to help you with any computer issues.11/10 . Just pick up the phone and he will help you. Jay appreciates that’s we are not all computer savvy. I took my son’s computer he fixed it as he had a virus. We tried to sort it out ourselves but with no knowledge on this was making the problem worse. Thank you so much for your prompt response and help today. If I have any other issues will look no further. Thanks again . Anne Hunt2024-05-11Trustindex verifies that the original source of the review is Google. Jay serviced my fairly old laptop quickly and efficiently - about 5 years since I last had it serviced. He clearly explained what he had done to get it running without all the annoying pop ups. Great service - 2 day turn around and flexible about drop off and pick up but most importantly it reassuring to find someone you trust. Shaun O'Reilly2024-04-24Trustindex verifies that the original source of the review is Google. Jay phoned to say he would be 15 minutes late due to traffic. Then arrived as per new schedule. He then worked systematically through the various "niggles" my computer had explaining what he was doing every time. Just what you want. StickNik2024-01-16Trustindex verifies that the original source of the review is Google. Good service. Gave details of progress and steps taken, and fair with pricing dependent on results.
